Customer Experience Advisory Member |
Shelly Carlson
Active Term: 06/2025 - 06/2026
Areas of Expertise
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Revenue Cycle ManagerOregon Specialty GroupWith a strong background in organizational development and coaching, Shelly partners with organizations to build customer-centric cultures that foster deep engagement, resilient relationships, and lasting loyalty. She has worked with a diverse range of service-focused clients across sectors including higher education, mental health, wellness and fitness, and healthcare.
Shelly specializes in helping organizations identify their core values—alongside those of their customers—and design systems that align internal strengths with external expectations. Her strategic approach empowers teams to deliver consistently personalized experiences that exceed customer needs and build vibrant, loyal communities. Ultimately, she helps organizations cultivate natural advocates who refer others and fuel sustainable growth. |