Customer Experience Advisory Member

Shelly Carlson

Active Term: 06/2025 - 06/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
• Customer-Focused Innovation
• Customer First Culture
• Principles of Customer ​Relationship Building
• Customer Experience Functional Alignment
• Accelerate & Improve Decisions with Data
• Customer Experience in your Organization-Navigating Politics of Change

Revenue Cycle Manager

Oregon Specialty Group

With a strong background in organizational development and coaching, Shelly partners with organizations to build customer-centric cultures that foster deep engagement, resilient relationships, and lasting loyalty. She has worked with a diverse range of service-focused clients across sectors including higher education, mental health, wellness and fitness, and healthcare.

Shelly specializes in helping organizations identify their core values—alongside those of their customers—and design systems that align internal strengths with external expectations. Her strategic approach empowers teams to deliver consistently personalized experiences that exceed customer needs and build vibrant, loyal communities. Ultimately, she helps organizations cultivate natural advocates who refer others and fuel sustainable growth.

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