Customer Experience Advisory Member

Patrick Taylor

Active Term: 07/2025 - 07/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
• Customer-Focused Innovation
• Customer First Culture
• Principles of Customer ​Relationship Building
• Customer Experience in your Organization-Navigating Politics of Change

Territory Manager

Silver Creek Supply

I'm a Sales Professional with 15+ years of diverse customer service experience. My customer experience career journey began at a young age working in retail sales & food services, but the majority of my experience is working in wholesale distribution. My experience in wholesale distribution has taken me to numerous markets across the county in various roles including accounting, trade credit/finance, project management & sales. I currently work as a Territory Manager for Silver Creek Supply in Boise, ID, which is part of the Heritage Family of Companies and a subsidiary of SRS Distribution/Home Depot. My primary responsibilities in this role involve managing the sales to our commercial plumbing, mechanical & industrial contractor customers.

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