Customer Experience Advisory Member

Matthew Warren

Active Term: 06/2025 - 06/2026

Areas of Expertise

• Customer-Focused Innovation
  
• Customer First Culture
• Customer Experience Functional Alignment
• Customer Experience in your Organization-Navigating Politics of Change

Chief Executive Officer/Executive Director

USTA Pacific Northwest

Chief Executive Officer with over 15 years of experience driving organizational growth and strategic innovation in the nonprofit and sports sectors. Proven track record in growing annual operating budgets, developing high-performing boards, scaling organizations, and leading high-impact initiatives that expand consumer bases and diversify revenue streams. Recognized for visionary leadership in fostering stakeholder engagement, cultivating inclusive team collaboration, negotiating complex partnerships, and navigating conflicts. Adept at anticipating opportunities, pivoting strategies, and creating lasting grassroots growth and community impact. Committed to continuous learning and growth.

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